The City of Carrollton Utility Billing Department provides services in billing and payment, deposits and water taps. We are committed to providing superior service at each opportunity and we strive to be accessible to our customers.

Contact a customer service representative Monday thru Friday from 8:00 am until 5:00 pm at 770-830-2000 or

We have several ways to conveniently pay your bill:

  1. Walk-in The Utility Billing Department located on the First floor of Carrollton City Hall.
  2. Drive Thru Services offered Monday – Friday at Carrollton City Hall located at 315 Bradley Street.
  3. Drop Box A drop box is located at the City of Carrollton Administrative offices at 315 Bradley Street for delivering payment via check after normal business hours.
  4. Pay by phone – 833-892-0172 with credit/debit card 24 hours a day (Visa or MasterCard accepted).
  5. Online  – Click here to pay online with VISA or MasterCard 
  6. Mail In Payments  The City of Carrollton will also accept payments through the mail. Please mail to: PO Box 1949 Carrollton, GA 30112
  7. Bank Draft Please contact the Water Department for application.

Backflow Prevention
Backflow Prevention – Here is the list of City certified backflow testers. To view the test sheet, click here.

Please submit test sheets to the, fax to 770-830-2043 or mail to PO Box 1949 Carrollton, GA 30112