The City of Carrollton Utility Billing Department provides services in billing and payment, deposits and water taps. We are committed to providing superior service at each opportunity and we strive to be accessible to our customers.

Contact a customer service representative Monday through Friday from 8:00 am until 5:00 pm at 770-830-2000 or utilitybilling@carrollton-ga.gov.

We have several ways to conveniently pay your bill:

  1. Walk-in – The Utility Billing Department is located on the First floor of Carrollton City Hall.
  2. Drive Thru – Services offered Monday – Friday at Carrollton City Hall located at 315 Bradley Street.
  3. Drop Box – A drop box is located at the City of Carrollton Administrative offices at 315 Bradley Street for delivering payment via check after normal business hours.
  4. Pay by phone – 833-892-0172 with credit/debit card 24 hours a day (Visa or MasterCard accepted).
  5. Online  – Click here to pay online with VISA or MasterCard 
  6. Mail-In Payments – The City of Carrollton will also accept payments through the mail. Please mail to: PO Box 1949 Carrollton, GA 30112
  7. Bank Draft – Please contact the Water Department for application.

Backflow Prevention
Here is the list of city-certified backflow testers. To view the test sheet, click here. Please submit test sheets to utilitybilling@carrollton-ga.gov, fax to 770-830-2043 or mail to PO Box 1949 Carrollton, GA 30112

Water Bill Roundup Program
The City of Carrollton supports the Waterbill Roundup program. This allows water customers to round up their water bill to the next dollar. The difference is donated to the Carrollton City Schools Education Foundation, a local not-for-profit 501(c)(3) organization that provides support for student field trips and scholarships at Carrollton City Schools. The program also supports instructional grants for creative projects inside the classroom.

If you DO NOT want to participate in this program, please click HERE to complete an opt-out form. If you have questions or need assistance opting out, please contact 678-390-6941.

Water bill round-up example: If your bill amount is $34.33 would be rounded up by 67 cents for a total due of $35. The additional 67 cents is your Water Bill Round Up donation for that month. The maximum amount that an individual would possibly donate